By John Garrett A vast majority of every person turning a wrench on medical imaging equipment is using a laptop in some capacity of that repair. Even if it is only electronic documentation. Often, however, there is need for a laptop, a computer, or a specialty piece...

Many imaging departments do not invest in applications training for off shift employees that actually cover practical use.

The CT is down. The techs are stressed, the imaging director is losing his mind, and the doctor is speaking to you in a language you are fairly certain is not Latin. What drives your decision on how to proceed with the repair of that CT?

By John Garrett There is a Field Service Specialist (FSS) that is new to medical imaging. Let’s call him “Bob.” Bob goes out to look for a job. Bob is excited and looking for the right fit. He has a great resume, outstanding attitude and interviews well. Bob gets a...

It is well-known that for the service and repair of medical imaging equipment, there is a continuing shortage of Field Service Engineers (FSE).

As the average age of the Field Service Engineer (FSE) increases and the demand for qualified service personnel increases there is an ever-growing need to retain qualified individuals to service diagnostic imaging equipment.

If the documentation is part of the job, the job isn’t complete until you have performed the documentation. Simply require the documentation to be completed prior to starting the next job.

Salesmen and saleswomen have an ever growing number of stereotypes and jokes made about them that may seem a bit too on the nose.

PMs have been around for so very long in our industry no one stops to consider them or how they are developed or what they really mean within the industry.

By John Garrett I work for a fantastic company. How do I know? It is full of wonderful people. When I sat down and talked with the people I report to about considering a career opportunity within the company they all said the same thing. We would hate to see you go,...