The 2021 ICE webinar series continued on April 13 with “How to Develop the Ultimate Imaging Service Program.”
In this 60-minute webinar, expert Al Gresch discussed where the majority of service expense lies for any hospital or health care system – the maintenance of high-end imaging equipment. Annual costs to maintain this equipment typically fall in the range of 10-15% of the device’s acquisition cost. This session covered strategies on how to reduce that annual expense to 5% or less, while at the same time increasing equipment uptime and customer satisfaction.
Participants learned how imaging service is different than biomed service, what imaging customers need, how to increase equipment uptime, how to minimize the cost-of-service ratio on imaging modalities and how to continually raise the bar via service delivery. Gresch also discussed the six steps to success.
Additional information was shared via a question-and-answer session following Gresch’s presentation. One question asked about a good way to start implementing in-house imaging service.
“I think ultrasound is a great place to start. It’s not an incredibly complicated modality to service,” Gresch said. “And, you know, we made great strides in saving money, but providing a higher level of service in that modality. The next step was that we started out doing things like portables and C-arms and general rad rooms and RNS.”
He said that approach helped build confidence with radiology leaders that they could perform the service and “that we’re committed to providing the highest level of service possible.”
Gresch answered other questions and his answers are included in a recording of the webinar available at ICEwebinars.live.
The webinar drew 81 attendees for the live presentation and received positive reviews in a post-webinar survey. The survey also asked, “Overall, how satisfied were you with today’s webinar?”
“The theoretical and practical/technical aspects were well presented, having a close connection between them. The involvement of statistical elements was welcome for an overview,” said C. Corciova, associate professor/medical bioengineer.
“This topic is one that, as a company, we have been interested in learning about,” Regional Operations Manager I. Salazar said.
“Al always does a great job with describing what needs to be done at a high-performing organization,” Professor D. Braeutigam said.
“Very interesting program,” Imaging Director D. McGill said.
For more information, visit ICEwebinars.live.
