Computed tomography (CT) and computed tomographic angiography (CTA) are imaging studies that continue to see increases in volumes and are targeted by the payers for medical necessity and coverage.
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Insights
![[Sponsored] Vision Becomes Reality: Building a Customer Obsessed Culture with Voice of the Customer](https://theicecommunity.com/wp-content/uploads/2020/07/banner-imaging-1080x675.jpg)
[Sponsored] Vision Becomes Reality: Building a Customer Obsessed Culture with Voice of the Customer
Banner Imaging’s VoC program aides the business in relentless improvement and helps build a customer obsessed culture. In turn, customers are front and center during the decision-making process.
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Genuine Communication
I think that it goes without saying for a year with a pandemic, my imaging department had to face many challenges. These challenges included a drop in outpatient volume and working with our health system to preserve our workforce.
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Death is Normal: Supporting Colleagues Through Loss
For those of you who have and will experience loss, I hope you will find your way to face it with courage and empathy for yourself and others.
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AI Results Drift: 10×10=105?
AI and machine learning algorithms will need to be monitored and the risk of “drift” must be acknowledged to promote trust and confidence that 10×10 will equal 100!
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Team Building 101
Teams can be effective or ineffective, depending on their makeup and their leadership, so let’s take a moment to explore six factors for building an effective team.
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Forgetfulness
As I contemplated what topic to bore you with this month, I came across a ted.com talk about memory by Lisa Genova titled “How your memory works – and why forgetting is totally OK.”
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ABNs are Still in Style
The proper use of ABNs is very important in radiology since many radiology claims are denied for medical necessity – specifically, the lack of a covered diagnosis.
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Continuing Education
As imaging professionals, we have continuing education requirements tied to our licenses. I would like to consider the valuable continuing education that is possible through mentorship.
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Is it time for a mid-year tune-up?
It’s good for managers and leaders to periodically review how well they’re doing in the core responsibilities for their role.
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