The recent ICE webinar “Mastering the Art of Feedback: Constructive Criticism for Gen-Z in the Healthcare Field” presented by Avinash Dhanraj, CAPM, PSM1, SEC+, recorded the highest number of registrations and attendees thus far in 2023. The session had 113 individuals register with 55 logging in for the live presentation. A recording of the webinar is available for on-demand viewing at ICEwebinars.live.
Attendees left the session with an understanding of how to cultivate motivational strategies tailored to Gen-Z employees. They also learned how to decode the nuances of Gen-Z’s communication preferences and mold feedback techniques that encourage growth. Attendees can now comprehend the values, motivations and work styles of Gen-Zers in the health care field and align them with organizational goals.
Dhanraj also explained how to design a feedback loop that fosters trust, encourages open dialogue and promotes professional development.
During a question-and-answer session, Dhanraj shared additional insights.
One person asked about social media use while at work.
“It’s inevitable that social media is just going to become more prominent in society, and therefore, leading, communicating in person is going to get more and more difficult,” Dhanraj said. “So, when it comes to working around social media, really, the only way to be away from the temptation, or the addiction, or the messages, is to cut out entirely for the workday.”
“If you have a phone policy in your institution, your office, that’s going to be the best way to ensure that your employees are truly focused on what matters,” he added. “And you don’t have to rule with an iron fist.”
Another question was, “What kind of positive feedback does Gen Z find valuable?”
“Does Gen Z prefer the standard and 9 to 5, or did they prefer telecommuting hybrid, etcetera?” was another question answered during the Q&A session.
Attendees provided feedback via a survey that included the question, “Why do you join ICE webinars?”
“I wanted to understand a different perspective on potential employees,” said Michael Moore, radiology supervisor, UH Cleveland Medical Center.
“Interested in a Gen-Z point of view in the workforce and was it consistent with my ideas and thoughts,” said Lisa Youngblood, radiology supervisor, University Hospitals Cleveland Medical Center.
“Was interested in this topic, I work in health care and education and felt this was an opportunity to learn more communication skills,” said Amanda Atkinson, instructor, CCWA.
“I wanted insight on this new generation because I’m dumbfounded by the stuff I hear from them,” shared Suzanne Dodson, supervisor of CT scan, Cleveland Medical Center.
For more information, visit ICEwebinars.live.
