The Guardian Program from Siemens Healthineers improves the uptime of imaging systems through continuous real-time system monitoring, prediction mechanisms based on artificial intelligence, and proactive services that combine to identify problems and frequently correct malfunctions before they occur. With Guardian, all connected systems proactively relay data to the Siemens Healthineers Customer Care Center, where a dedicated expert monitors operations in real time, looking for even slight deviations from standard operating conditions. Upon discovering a potential issue, a Guardian Expert opens a service ticket for the affected system and/or contacts the customer with recommendations for immediate action (e.g., remote repairs or the scheduling of an on-site visit.)
