Sponsored by PartsSource
While PartsSource was founded as an ecommerce parts provider in 2001, its true mission began in 2014 when Phil Settimi, MSE, MD, joined as president and CEO. His time spent with customers revealed the extreme inefficiencies plaguing biomedical and imaging technicians. He found technicians were spending many hours searching for replacement parts and waiting weeks for purchase approvals while procedural rooms sat offline, and critical assets were clinically unavailable. The industry was suffering from supplier stock-outs, logistical failures, high dead-on-arrival rates, and poor master data management.
“These problems were causing dramatic financial and operational impacts for our customers,” PartsSource Inc. Vice President and General Manager-Imaging Francis Vonder Haar said. “This deep customer insight resulted in the creation of a new software solution dedicated to the needs of clinical engineering teams. This software is purpose-built for the specialized workflow and procurement needs of the medical device supply chain, ensuring that customers have access to the highest-quality, lowest-cost, and most reliable supply options. With the launch of PartsSource PRO®, we became a trusted partner to Healthcare Technology Management (HTM) leaders and teams across the country.”
“In recent years, PartsSource has worked to understand the unique needs of the imaging industry and has improved our systems to best serve those priorities,” he added. “The needs are best summed up as ready-to-ship-inventory, speed, and knowledge. PartsSource has built a reliable, in-stock supply of key imaging parts, ensuring availability precisely when they are needed. Our PRO Imaging team provides a rapid, high touch, seamless approach, allowing parts to be quickly deployed to customers, meeting the speed needed to keep mission-critical imaging assets online. With the addition of the Radiological Service Training Institute (RSTI), PartsSource helps improve the quality of diagnostic imaging services required to keep clients current on the latest technology and best practices in the imaging industry.”
Today, over 1,600 hospitals across the United States rely on PartsSource PRO to continuously improve quality, costs and productivity within clinical engineering and supply chain teams. Vonder Haar recently shared more details about the company with ICE Magazine.
Q: What are some advantages that your company has over the competition?
Vonder Haar: PartsSource was the first to market with our clinical resource management platform for healthcare, PartsSource PRO. In addition to this enterprise solution, PartsSource offers unique differentiators including our Evidence-Based PRECISION Procurement® Engine, Formulary Management for Enterprise Preferences, Peer-Based Benchmarks & Analytics, and Community-Based Purchasing Power.
PartsSource is committed to being the preferred partner for every imaging professional, offering a single-source solution for all your imaging equipment repair needs. Whether you are looking for CT, PET/CT, MR, cath/angio, mammography, ultrasound, nuclear medicine, or X-ray parts, glass, accessories, or supplies, PartsSource has you covered. Our robust platform maximizes patient throughput with instant access to over 300,000 imaging parts via an easy-to-use online ordering portal. We stock over 60,000 imaging parts, all ready for immediate shipment. We provide OEM original and non-new part repair and replacement solutions and proudly carry imaging parts from all major OEMs, including Siemens, Philips, and GE. With the most comprehensive catalog in the industry, our online marketplace is a one-stop shop for your imaging needs. PartsSource allows you to buy with confidence, save money, and earn rewards. New for 2025, PartsSource is also enhancing our imaging solutions by including RSTI training with every parts purchase as part of our 2025 Imaging Rewards Program.
Q: What are some challenges that your company faced last year?
Vonder Haar: In 2024, the industry faced a considerable number of challenges, including cost pressure, aging equipment, staffing shortages​, high cost of downtime​, and increasing regulatory compliance. PartsSource has worked hard to help clients overcome these obstacles, responding with instant quoting of in-stock inventory and real-time visibility on 60,000 SKUs, market best parts pricing on aftermarket imaging parts, extended warranties on select parts​, tailored forward-stocking options aligned to your assets/region​, proactive stocking of strategic parts tailored to asset list​, the nation’s largest pool of in-stock OEM new imaging replacement parts​, and access to 300+ imaging OEMs and aftermarket suppliers to better ensure that imaging providers have the solutions needed to keep their mission-critical equipment operational.
Q: Can you explain the company’s core competencies and unique selling points?
Vonder Haar: PartsSource delivers a rapid, personalized parts ordering experience. We understand the importance of confidently meeting your replacement part needs. That is why we have invested in an entirely new approach designed to deliver unmatched speed, value, and assurance every time you turn to PartsSource for a replacement part.
PartsSource is also uniquely capable of assisting our clients with knowledge and training. The Radiological Service Training Institute (RSTI) provides end-to-end solutions including training, parts, service support, and technical support. Together, we are expanding the selection of training courses and investing in the latest technology to provide students with unparalleled hands-on learning opportunities.
​Q: What product or service that your company offers are you most excited about right now?
Vonder Haar: We are very excited to offer strategic stocking of critical imaging parts, particularly high-end imaging glassware, including CT and cath/angio tubes​, and flat panel detectors. Because these parts are mission-critical, PartsSource is able to strengthen supply chain reliability and resiliency for our customers. In 2025, we ensure that these parts can be delivered quickly to improve uptime for our clients.
Q: What is on the horizon for your company?
Vonder Haar: PartsSource will continue to deliver on our commitment to being the preferred partner to every healthcare provider by consistently innovating proactive solutions that optimize medical equipment uptime, streamline procurement, and improve patient care. This includes increased investments in broader and deeper stock of parts for solving urgent needs in the industry. We are also working to solve the ongoing imaging labor problems, including a SkillBridge and apprentice training program through RSTI. PartsSource, with a network of over 5,000 service engineers, now offers a comprehensive solution for your imaging service needs, including contract and time-and-material support.
We have made recent investments in technology and stock levels that allow us to forward deploy mission-critical imaging parts at a customer’s location in branded PartsSource lockers. These lockers will be stocked with parts that have been deemed mission-critical to each operation and can be accessed quickly and conveniently when failures occur, ensuring that key assets remain operational.
Q: Can you share success story?
Vonder Haar: Earlier this year, a hospital reached out to us in crisis when a hard-down CT system had forced their hospital to go on divert. Their situation was urgent: the CT tube had failed, and they needed a replacement immediately. In less than 14 hours, we identified the failed tube, located the correct replacement, delivered it to the site, and installed it. The hospital was taken off divert and back to providing lifesaving care. We are incredibly proud that PartsSource played a critical role in diagnosing and resolving the issue so quickly.
Q: What are some recent changes to the company?
Vonder Haar: At RSTI, we have worked hard to improve and increase our training options, with multiple new courses available in 2025. These new courses include Philips Azurion 8.2 Cath Lab with Flexvision, GE IGS (Cath Lab with LDM Large Monitor), Siemens Definition CT, Philips Ingenuity 128 CT, GE Pristina (3D Tomo Mammography), Philips Veradius C-Arm, OEC Elite Mini, and Hologic Horizon Bone Densitometry.
Q: Can you tell me about the PartsSource employees?
Vonder Haar: PartsSource employees are driven by a strong sense of purpose, focused on ensuring healthcare is always available to patients, which motivates them to work collaboratively and innovate to solve complex customer challenges within the healthcare industry. Our dedicated PRO Imaging team averages over 20 years of imaging experience per specialist. RSTI, celebrating its 40th anniversary, has cultivated a specialized and highly experienced team, with our dedicated personnel and expert instructors setting the standard for excellence in the industry. We continue to invest in the next generation of imaging leaders as the company grows.
Q: What is PartsSource’s mission statement?
Vonder Haar: The PartsSource purpose is raising the quality, availability, and affordability of healthcare, ensuring healthcare is always on for patients.​ PartsSource was founded on the idea that an evidence-based, data-driven approach to the healthcare supply chain can unlock better delivery, lower costs, and enhance clinical outcomes. This is especially true for diagnostic imaging equipment, where clinicians rely on this vital equipment to perform their mission-critical work. Driven by this purpose, PartsSource is rapidly expanding our diagnostic imaging solution set to better support healthcare professionals and enhance patient care.
Q: Is there anything else you want readers to know about PartsSource?
Vonder Haar: It is important for people to know that, though PartsSource has been around for over 23 years, we are rapidly improving and evolving, especially when it comes to addressing the needs of the imaging industry. We have been hard at work adding technical support to our solutions, and our imaging team is specialized and growing, with a renewed focus. We are committed to solving problems in partnership with all medical imaging professionals and we look forward to working with you this year and into the future.Â
For more information visit www.partssource.com.
