When Omar W. Jarrah launched FDM Enterprises, he wasn’t looking to reinvent the wheel. He just wanted to make sure the wheel – whether it belonged to an MRI, CT scanner, or injector – was turning smoothly. After 25 years in the medical imaging trenches and a career that started in the U.S. Army, Omar knew there was room to improve how service and support were delivered in the imaging space.
“I’ve spent decades watching big companies forget the little things,” he says. “And in this industry, those ‘little things’ are usually what keep patients waiting, hospitals frustrated, and engineers running around in circles.”
That frustration inspired him to start FDM Enterprises – a company dedicated to offering preventive maintenance, troubleshooting, and repair support with the kind of persistence, preparation, and precision you’d expect from someone with military roots. ICE Magazine recently found out more about FDM Enterprises including what to expect in the future.
Q: Can you tell us a little about your company?
Jarrah: As a veteran with 25 years’ experience, I started FDM Enterprises to support others in the industry with their MRI, CT and injector service needs. Offering PMs and service support to peers and clients with highly competitive rates. We have been expanding into titanium tools and are looking to offer other services.
Q: How does your company stand out in the imaging space?
Jarrah: It comes down to one principle: support – done better, faster, and without the inflated price tag. While many service providers focus on locking in giant contracts and dazzling sales metrics, FDM Enterprises puts its energy into what matters most: customer satisfaction and reduced downtime. Hospitals and imaging centers are often surprised to learn that with FDM, they can get their MRI, CT, and injectors serviced in a single service event – a rarity that minimizes disruptions to patient care. We’ve all seen the chaos when three different vendors are needed for three different systems. Why not fix it all at once and let the clinicians get back to doing what they do best?
Q: What is on the horizon for your company?
Jarrah: In the next five to 10 years, I see FDM Enterprises not just as a service provider, but as a driver of competition and quality improvement in the imaging service industry. My long-term goal is to raise the bar by proving that proactive, customer-focused service doesn’t have to come at premium rates. And at the heart of it all is a very simple philosophy: solve problems, fix things, and make life easier for both peers in the industry and the patients relying on those machines. Honestly, the best part of this job is knowing that when I fix something, I’ve played even the smallest part in helping a patient get the care they need. That’s the kind of satisfaction you can’t put a price on.
Q: Is there anything else you would like ICE Magazine readers to know?
Jarrah: Please reach out and connect. Who knows how we may be able to help each other to improve patient care.
For more information, visit fdmenterprises.com.
