By John Garrett A vast majority of every person turning a wrench on medical imaging equipment is using a laptop in some capacity of that repair. Even if it is only...
Imaging Matters
Imaging Matters: Fixing What’s Wrong
Dec 28, 2018
Many imaging departments do not invest in applications training for off shift employees that actually cover practical use.
Imaging Matters: The Ultimate Factor
Nov 30, 2018
The CT is down. The techs are stressed, the imaging director is losing his mind, and the doctor is speaking to you in a language you are fairly certain is not Latin. What drives your decision on how to proceed with the repair of that CT?
Imaging Matters: Bridge Burned; Integrity Sold
Oct 31, 2018
By John Garrett There is a Field Service Specialist (FSS) that is new to medical imaging. Let’s call him “Bob.” Bob goes out to look for a job. Bob is excited and looking...
Imaging Matters: Lost Art
Oct 1, 2018
It is well-known that for the service and repair of medical imaging equipment, there is a continuing shortage of Field Service Engineers (FSE).
Imaging Matters: Staff Retention Myth
Aug 31, 2018
As the average age of the Field Service Engineer (FSE) increases and the demand for qualified service personnel increases there is an ever-growing need to retain qualified individuals to service diagnostic imaging equipment.
Imaging Matters – Your Job is Documentation
Aug 1, 2018
If the documentation is part of the job, the job isn’t complete until you have performed the documentation. Simply require the documentation to be completed prior to starting the next job.
Imaging Matters: Point of Sale Agreements
Jun 1, 2018
Salesmen and saleswomen have an ever growing number of stereotypes and jokes made about them that may seem a bit too on the nose.
Imaging Matters: Preventive Maintenance
May 1, 2018
PMs have been around for so very long in our industry no one stops to consider them or how they are developed or what they really mean within the industry.
Imaging Matters: Following the Job
Mar 30, 2018
By John Garrett I work for a fantastic company. How do I know? It is full of wonderful people. When I sat down and talked with the people I report to about considering a...