IMAGING SERVICE 101
[Sponsored] Imaging Service 101: Beware the Fine Print and Lots of Words
Because of the importance to patient care and the potentially high costs of breakdowns, imaging systems are some of the few devices covered by service agreements these days.
[Sponsored] Imaging Service 101: Mammography Heavily Regulated, Debated
Because it is recognized that the quality of the images is critical to proper diagnosis, mammography facilities, personnel and scanners are also regulated by a federal law passed almost 20 years ago, the Mammography Quality Standards Act (21 CFR Part 900).
[Sponsored] Imaging Service 101: Is There a Future for Imaging Service Engineers?
The future of imaging engineers has changed quite a bit and will almost certainly continue to evolve.
[Sponsored] Imaging Service 101: AEM Programs Should Be Allowed
I urge the CMS to reconsider their decision and allow AEM programs for all diagnostic imaging systems, so long as they require the use of data and risk assessments to develop them.
[Sponsored] Imaging Service 101: FDA Decision Doesn’t Mean We are Scot-free
Great companies develop processes and deliver training to make sure that every employee in the customer service chain feels responsible to resolve the issue.
[Sponsored] Imaging Service 101: Taking Ownership of Your Customers
Sponsored by AUE By Jim Carr Business studies have shown that taking ownership of a problem is the most important factor in achieving high levels of customer satisfaction and retention. Great companies develop processes and deliver training to make sure that every...
[Sponsored] Imaging Service 101: Networking Among Peers Pays Off
Even before the use of Ethernet cables and PACS, all of us in the imaging world have needed to know about networking.
Sponsored by AUE: Imaging Service 101 – You Are the Face and Ears of Your Organization
It is important to recognize that you are “the face of the company;” you represent the company or department for which you work to them.
Sponsored by AUE: Imaging Service 101 – Customer Service
Sponsored by AUE: Great communication and customer service skills can be the toughest part of the imaging service job.
Sponsored by AUE: Imaging Service 101 – Reputation and Your Personal Brand
Sponsored by AUE: You develop a reputation or personal brand with your customers and coworkers whether you consciously think about it or not.