Avante Health Solutions was created through the acquisition and successful integration of nine different companies that were viewed as “best in class” in their respective fields of service.
“Through calculated harmonization of these legacy organizations, Avante has created a holistic value proposition unrivaled in the biomedical support space,” Avante Health Solutions Vice President Enterprise and Strategic Accounts Dur Thomason said. “With broad capabilities and shared operational efficiencies, Avante Health Solutions can partner with our customers in every phase of the life cycle of medical equipment, from consultation and acquisition, installation and support, to service and disposition of assets.”
Thomason recently shared more information about the company with ICE magazine.
Q: What are some advantages that your company has over the competition?
Thomason: As a comprehensive independent service organization, Avante is continuously innovating new repair technologies to drive down service costs without sacrificing quality or diagnostic deliverables. As part of that offering, Avante has created Remote Technology Solutions to empower our partners with a revolutionary brand-agnostic tool for service and support. This robust and proprietary technology utilizes predictive analytics that lead to service efficiencies, such as faster diagnosis and repair of equipment. Further, our Remote Technology Solutions helps customers prevent catastrophic equipment failures and avoid downtime.
Q: What are some challenges the company faced last year?
Thomason: COVID and economic pressures certainly impacted the health care industry and service businesses. However, Avante’s size, scope of capabilities and innovations in repair and service mitigated many of the resulting challenges we faced. Avante services customers and patients in both human and animal health markets, operates in all 50 states domestically and 35 countries internationally. This provides Avante the ability to flex as market conditions and trends change. Additionally, with a team of 140 service engineers and nearly 40 customer service representatives, Avante is committed to providing a positive customer experience and maintains industry-leading levels of customer satisfaction and referral rates.
Q: Can you explain your company’s core competencies and unique selling points?
Thomason: Avante Health Solutions is an industry-leading provider of diagnostic imaging, medical-surgical, patient monitoring and ultrasound equipment. In addition to these operating segments, we also provide rental equipment and solutions for animal health providers, international health care facilities and the U.S. federal government. As a comprehensive provider, we partner with our customers from consultation and installation to service, repair and ongoing technical support for the full life cycle of medical equipment.
Q: What product or service that your company offers are you most excited about right now?
Thomason: Avante’s proprietary Remote Technology Solutions! This is an exciting suite of products that provides a real-time, cloud-based deliverable for a brand- and modality-indifferent solution for equipment management and support.
Q: What is on the horizon for your company?
Thomason: We continue to explore new modalities and services that will round out our product and service commitment to our partners. As part of our consultative approach, we monitor the market and talk regularly with our customers to guide us to areas of need for both innovation and to fill support deficiencies in the marketplace. Based on that feedback, Avante will continue to evolve through both organic growth and acquisition.
Q: Can you share some company success stories with our readers – a time that you “saved the day” for a customer?
Thomason: From significant cost avoidances such as preventing an MRI quench to next flight out delivery of mission-critical cath and CT parts, our customers are routinely the superhero in patient care as our diagnostic imaging support teams support them in maximizing uptime and diagnostic volumes. However, whether it is the cost-effective repair of patient monitoring equipment or fulfilling guaranteed ultrasound uptime for a mother’s first look at her unborn child, our employees are committed to serve our customers and their respective health care communities as if the equipment serviced was treating or diagnosing a family member.
Q: Can you please describe your facility?
Thomason: Avante owns three strategically located state-of-the-art, ISO 13485 certified centers of excellence from which our business units operate and warehouse our extensive inventory. In addition to these showcase locations, Avante utilizes a national network of operational warehouses and forward stocking depots to speed delivery of mission critical parts to our customers and maximize uptime performance.
Q: Can you highlight any recent changes to your company, inventory, services, etc.?
Thomason: In the past year, we have implemented several key leadership changes aimed at enhancing the strategic operations of our businesses Collectively, these individuals contribute over 100 years of health care industry knowledge.
Q: Can you tell me about your employees?
Thomason: Despite Avante’s size and numbering nearly 470 employees today, we maintain the family-based corporate culture that drew many of us to the legacy organizations years ago. This level of interpersonal commitment to each other and our positive impact on patient care motivates us to provide unparalleled comprehensive service and support for our customers. I am extremely fortunate that our leadership team has afforded me the opportunity to invest in and build a strategic accounts team responsible for all facets of Avante’s business. The strategic accounts team of Doug Katz, Chris Ackerman, Scott Boucher and Aline Ekizian are responsible for bringing unique enterprise solutions from all of Avante to all of our customers.
Q: What is your company’s mission?
Thomason: Our mission is to support your mission. Avante Health Solutions is committed to moving health care forward by supplying value-based medical equipment solutions to our customers so that they can focus on patient care.
Q: Is there anything else you want readers to know about your company?
Thomason: In addition to supporting our customers’ in their mission of patient care, Avante Health Solutions also prioritizes the growth and development of our employees. As a rapidly expanding company, we offer a wide range of career opportunities across various departments such as field service, technician, operations, and sale. We believe in investing in our employees, and provide ongoing training and support to ensure their success. Join us at Avante to advance your career and be a part of a team dedicated to making a positive impact on health care: avantehs.com/careers.
For more information, visit avantehs.com.
