Alpha Source Group (ASG) recently expanded its product offerings and geographic footprint to be better positioned to more quickly and efficiently meet the repair and maintenance needs of health care providers across the country.
“Over the past year, ASG has implemented a strategic plan that enhanced their ISO capabilities in technical services, depot services and parts supply chain. The new model ensures that ASG is able to more quickly and efficiently respond to the service and repair needs of their health care customers, no matter how complex,” according to a press release. “In addition, ASG invested in its four strategically located centers of excellence around the country to create a service model that is scalable to meet the needs of larger health care systems.”
“Our customers tell us they like how fast, flexible and friendly we are, and the proof is in our customer satisfaction rating which stands at 4.8 out of 5 stars,” said Vionnta Rivers, chief revenue officer for Alpha Source Group. “We can scale up quickly, cover the entire nation, and partner with anyone because of the depth and breadth of our knowledge across virtually all medical device brands. ASG gives providers peace of mind by helping them find the optimal way to manage their medical equipment repair and service needs.”
“The new model provides for comprehensive, reliable, high-quality services that help health care systems keep costs predictable, minimize downtime and is also fully compliant with regulatory standards: ISO 9001:2015 and ISO 13485:2016. ASG’s customized solutions can also provide a comprehensive plan designed to keep equipment at peak performance and operating reliably as long as possible,” the release adds.
ASG’s national team of expert field service engineers are trained to install, service and repair in a way that avoids impacting the day-to-day work of health care operations. In April, ASG hired Pete Strimaitis as senior vice president of service to lead that team.
“Our customers are looking for ways to operate more efficiently, improve their quality of patient care and better manage costs,” said Rivers. “We’ve evolved to become the next-generation ISO to meet the needs of health care providers as the industry continues to transition from fee-for-service to a value-based model of care.”