Interstate Imaging is a medical imaging service organization that also sells new and pre-owned imaging equipment. It offers I-CARE service agreements on every imaging modality, as well as a complete asset management program. I-CARE customers receive priority dispatch for service calls and the benefits of scheduled PM’s that will not disrupt scheduled patient workflow.
Based in Evansville, Indiana, Interstate Imaging has operations in the following locations (and all of the surrounding area in between) – Louisville, Kentucky, St. Louis, Missouri, Indianapolis, Indiana, Kansas City, Missouri, Cape Girardeau, Missouri and Springfield, Illinois.
“We represent high-quality vendors, such as Carestream, Konica, Canon, AMRAD, and Del Medical,” said Andrew Brinkman, president of Interstate Imaging.
Interstate Imaging is a member of the Association Medical Service Providers (AMSP), the premier national association of independent service and products providers to the healthcare technology industry.
ICE learned more in an interview with Brinkman.
Q: What COVID-19 challenges have you faced and how did you overcome them?
A: Initially, many of our clients reached out to us needing extra digital X-ray portable units. However, many did not have the funds budgeted to purchase them; many manufacturers were backlogged, too. As a result, we created a new rental program for those units. It was a rousing success and very appreciated by our clients. We also had clients requesting PPE, such as face shields. We were able to work with a local plastics company to procure them and sell them to our clients throughout the country.
Q: How does Interstate imaging stand out amongst its competitors?
A: We provide value-based service for our clients. Simply, we provide financial savings for hospitals when they purchase equipment service agreements from us without any reduction in quality of the service. Our main tenet is to “listen and take care of the customer.” We stand 100% by that value. For example, if the unit we sell has issues, we take care of it. If an expert besides our team needs to be called in for a unit under an I-CARE service agreement, we do it. Our clients trust us to do the right thing; we stand hand in hand with them. We truly value our long-term relationships and success with our clients. We also have compiled a wonderful and knowledgeable team in the field and inside our office.
Q: Do you have any new products or services you can tell us about?
A: We now offer I-CARE service agreements on digital mammography units, as well as contrast injectors. Our team has been professionally trained on the major brands/models in both spaces. We are excited to grow into these modalities!
Q: What is on the horizon for Interstate imaging?
A: We hope to enhance our relationships with existing clients, as well as expand into other areas. We plan on continuing to collaborate with our clients to reduce their pain points and mutually succeed!
Q: What else would you like our readers to know?
A: If you need anything related to imaging, we have it or can source it. For example, we have a supply of various DR detectors available for sale or rent. We also sell radiology accessories, such as lead aprons, sponges, stands, etc. Please reach out to us with any needs.
For more information, visit www.interstateimaging.com.