By Erin Register
Formed in 1978 in Evansville, Indiana by Colonel Chuck Kinney, Interstate Medical Surgical was part of a vending, security and medical (surgical supply/X-ray) company. In 1989, the company was purchased by Stan Fishburn and he decided to solely focus on radiology equipment service and sales. As a result, the company was renamed Interstate Imaging.
Andrew Brinkman became president in 2021, with Shannon Allega as vice president and Adam Crawford as director of service. With its service and sales team, Interstate Imaging covers the Kentucky, Indiana, Illinois and Missouri regions.
Interstate Imaging is a member of the Association Medical Service Providers (AMSP), the premier national association of independent service and products providers to the healthcare technology industry.
ICE magazine learned more about Interstate Imaging in a recent question-and-answer interview.
Q: How does your company stand out in the medical imaging field?
A: We provide value-based service for our clients. Simply, we provide financial savings for hospitals as they purchase service agreements from us without any reductions in the quality of service.
Additionally, our main tenet is to “take care of the customer.” If we say something, we stand by it. If the unit we sell has issues, we take care of it. If an expert besides our team needs to be called in, we do it. Our clients trust us to do the right thing; we stand hand-in-hand with them.
We also partner with elite vendors, such as Carestream, Konica, Canon, Del Medical and Summit (AMRAD) to provide innovative imaging equipment solutions for our clients.
Q: What are some of the services and products you offer? Is there a specific or new one you are excited about right now?
A: Our main focus is asset management for hospital facilities. It is a fully encompassing program where we service all radiology equipment throughout the hospital. We have been very successful reducing expenses for our asset management clients while providing better service and uptime on their imaging equipment.
We also sell and service all modalities of imaging equipment, such as X-ray, CT, MRI, cath labs, mammography, C-arm, ultrasound, etc. Over the past year, we have created an equipment rental program that has been successful. Among others, we offer digital X-ray portables, DR detectors and C-arms. Additionally, we purchase used equipment from our clients. Most of the time, we are able to provide a better offer than the OEM or equipment brokers with less hassle, as well.
Q: What has been your company’s biggest achievement?
A: We have been able to successfully transition to a service-based organization, as opposed to a new equipment sales-based company. We have really focused on increasing our service capabilities and client partnerships over the past few years.
We have built a large and strong team of field service engineers who are well-trained and knowledgeable about all modalities of imaging equipment.
Q: What is on the horizon for your company? Do you have any goals you would like to achieve in the near future?
A: We plan on continuing to grow our asset management and service business throughout Kentucky, Indiana, Illinois and Missouri. We are also currently working to expand our direct footprint throughout the Midwest and South.
Q: Is there anything else you would like our readers to know?
A: If you need anything related to imaging, we have it or can source it. For example, we have a supply of various DR detectors available for sale or rent. We also sell radiology accessories, such as lead aprons, sponges, stands, etc.
For more information, visit www.interstateimaging.com.