Sponsored by Tri-Imaging Solutions
Tri-Imaging Solutions is a fresh, innovative and ambitious company. Tri-Imaging began operations in 2013. The fast start resulted in a state-of-the-art facility to accommodate the company’s exponential growth.
Tri-Imaging Solutions is a medical imaging training institution, a full-service provider, and an industry-leading parts company.
So, how did the company come to be?
“It was a simple desire to do your own thing. I grew up in this industry and fell in love with the equipment and parts piece, mainly because it was constant change and learning. Josh Raines was the technical and support side of Tri-Imaging, which accelerated the growth of TIS,” explains President Eric Wright.
“In the first decade we have seen stages of growth. First, we started as GE CT equipment and parts company. Second, TIS added additional OEMs and modalities, specifically Siemens and Toshiba CT, X-ray, and introduced our training program. Third, we are very proud of our apprenticeship program which introduces new imaging engineers to the industry. As well as our Hologic mammography program and new Flex Service options,” Drew adds.
Success and growth often come together.
“The ability to adapt quickly and be flexible to meet customers’ needs. We are outside of the box thinkers and this really allows us to come up with strategic solutions both for TIS and our customers,” Wright says when asked how the company has grown and adapted to remain a leading provider in such a competitive industry.
MORE THAN PARTS
“Tri-Imaging Solutions is a diagnostic imaging support company providing replacement parts, equipment, service support and technical training,” Wright says.
“It is no surprise that statistically a large percentage of the current service engineers are close to retirement and will be leaving a large gap in the seasoned skills available to help guide those entering the profession. Our strategic approach grew from this and John Drew has been diligently working on rolling out a completely new way to train,” Wright adds.
“We stress the importance of continuing education and top-notch training,” says Vice President of Operations John Drew. “It goes back to our focus of ‘Empowering the Engineer!’ Providing quality imaging parts is just a portion of the value we want to offer, especially with all of the health care changes and uncertainty. We understand the best way to cut cost is to run efficiently. How better to do that than with your own team? Whether it is an in-house hospital group or service company – we are able to provide support in areas to strengthen, grow and, most importantly, save them time and money!”
CUSTOMER CARE
Improving patient care and customer satisfaction is the goal. Each and every order is unique.
“It starts with the culture! This company was built on the premise of empowering the customer. By listening and looking intently at what the customer is asking and creating a strategic partnership and a unique solution. You get a sense for that in every interaction and when you walk through the facility. Everyone is aligned and committed to the same goal,” says Senior Vice President of Operational Excellence Rich Springer.
EXPERT INSIGHTS
“In the beginning of pandemic, the industry as a whole experienced challenges we had not seen, or at least in my 25 plus years, from our customers and suppliers. We were all adjusting to the ever-changing dynamic; employees working remote, supply chain delays and challenges getting engineers in and out of the facilities,” Senior Vice President of Business Development Wanda Legate explains. “We have seen improvements in a lot of these areas, but we still experience issues with supply chain and equipment delays.”
WHAT’S NEXT?
“Imaging service will continue to struggle as the lack of service engineers will be an issue for the foreseeable future. Our apprenticeship program was developed to help the industry meet this growing demand. Supply chain issues will continue through the end of 2023,” Drew says.
“We expect to see continued industry consolidation and the customer to seek innovative solutions to meet budget constraints and uptime requirements,” he adds.
Wright shares her vision for coming years.
“We have been developing an extensive software solution to incorporate all aspects of our business. We believe this IT solution will change the way the industry evaluates and address their current challenges,” Wright says.
OUR MISSION
Tri-Imaging Solutions strives to live up to its name and be a Solution for its Customers while at the same time Empowering the Engineer.
The company’s mission statement reads as follows: “Impacting lives by creating individual, Customer-centric experiences based on a shared core belief in bettering patient care through personal accountability, integrity, and admiration.”
For more information, visit triimaging.com.
