Janel Byrne
The December 1, 2020, ICE webinar “How to Have Effective Conversations, Especially When It’s Difficult” presented by Janel Byrne was approved for 1 ARRT Category A CE credit by AHRA (Ref. LEC11051) and approved for 1 CRA credit.
Byrne, organizational effectiveness manager at Children’s Hospital Los Angeles (CHLA), provided a 60-minute webinar focused on how to have effective communication with peers and co-workers, especially when it’s difficult. We face difficult conversations every day and handling them poorly impacts our quality of life, productivity, success and relationships. The webinar provided simple tools to transform difficult conversations into effective, respectful conversations where honest ideas are exchanged, positive intent is present, action results from the dialogue and the quality of the relationship grows.
More than 60 individuals registered for the webinar. It received high marks in a post-webinar survey with a 4.5 rating on a 5-point scaled with 5 being the best possible rating.
The survey also included the question, “Overall, how satisfied were you with today’s webinar?”
“Very much – I liked the worksheet and the work that she had us participate in throughout the session,” said J. Beall, U.S. Army retired.
“I like how she was positive in responding to conflict,” shared C. Cadieux, imaging clinic manager.
“Very good webinar – great speaker and excellent information,” said J. LeRose, interim director, radiology.
The ICE webinar series grew in 2020 with an average of 45 registrations per session. Growth is expected to continue in 2021. For more information, visit TheICECommunity.com/webinars.
