By Erin Register
An 18-year Siemens CT service engineer had a simple but powerful idea to use his knowledge to start a company that provides a viable alternative to original equipment manufacturer (OEM) sales and service. When he first established Technical Prospects in 1997, Bob Probst’s sole mission was to service facilities’ medical equipment. However, after recognizing the need for medical imaging parts suppliers, he ventured to provide a dual service – equipment engineering along with sales of quality, pre-owned, tested parts.
By providing replacement parts at a 30-90% lower cost than OEMs, Probst established a unique niche. For five years, he focused exclusively on Siemens’ CT parts. Jeremy Probst, Bob’s son, used his University of Wisconsin-Platteville degree in industrial technology management to reposition Technical Prospects and set it apart from the competition.
“The company has come a long way since starting in a 10’ x 10’ bedroom in Greenville, Wisconsin,” said Technical Prospects Digital Marketing Manager Andrew Kluck. “Today, Technical Prospects’ 72,000-square-foot facility is truly world class with 27 staged Siemens imaging systems for QA testing and training and over 40,000 in-stock imaging parts ready to ship.”
Technical Prospects is a member of the Association Medical Service Providers (AMSP), the premier national association of independent service and products providers to the healthcare technology industry.
ICE magazine learned more about Technical Prospects in a recent interview with Kluck.
Q: How does Technical Prospects stand out in the medical imaging field?
Kluck:With over 20 years of experience with Siemens medical imaging parts, training and support, Technical Prospects is an industry expert with a single OEM focus. Providing quality-tested parts at significant cost-savings is a priority to ensure customers get their equipment up and running quickly. Our commitment to quality control is front and center. Having well-trained engineers is also a priority. Technical Prospects offers elite training courses for professional imaging engineers, instructed by experts on Siemens medical imaging equipment. We have a team of knowledgeable experts on call to provide technical support.
Q: What are some of the services and products you offer?
Kluck: We have significant investment in the latest and greatest Siemens imaging equipment across many modalities, including CT, MRI, radiography, fluoroscopy, cath/angio, mobile, ultrasound and mammography.
Q: Is there a specific or new product you are excited about right now?
Kluck: Over the past year, we have made a significant step into Siemens MRI parts and have a staged MRI system for QA-testing and training as well. Classes are available year-round and everyone can view our training offerings and courses on our website. We currently train on Siemens MRI, CT, X-ray, fluoro and cath/angio systems, and students spend over 80% of the course time with hands-on equipment training.
Q: What has been Technical Prospects’ biggest achievement?
Kluck: Technical Prospects’ largest achievement is navigating a complex business environment while operating as a small business providing viable large-scale business solutions to the health care market. As a small business, we are able to be agile in nature to meet or exceed the expectations of our customers around the world.
Q: What is on the horizon for Technical Prospects?
Kluck: We are dedicated to expanding our MRI offering both in parts support, training and expert-level troubleshooting for CT and MRI. Our investment in MRI has been significant, as we have harvested dozens of systems over the last 12-plus months to ensure we have the ability to meet market demands.
For more information about Technical Prospects, visit www.technicalprospects.com.