Since its inception in 2011, Accumen has been partnering with hospitals and health systems to drive performance improvements and provide strategic insights into many of the challenges facing healthcare delivery. Today the company serves the healthcare industry by providing performance expertise in three key areas: operational performance, clinical performance and data performance. These efforts ensure its clients achieve their cost, quality and service targets as well as enabling them to deliver excellent patient care through evidence-based data and clinical decision support capabilities. In the area of data, its clients have mountains of data flowing through their systems but are challenged on how to connect their disparate systems and facilities, ingest the needed data and most importantly turn that data into insights and actions that can add immediate value.
Accumen has generated more than $250 million in annual cost savings within its operational performance business while enabling thousands of patients to avoid unnecessary blood transfusions and lab tests. Its clinical data exchange business has paved the way for over 600 million data transactions to happen seamlessly across payers, physicians, hospitals, labs and clinics. Accumen delivers value through improvements in lab and imaging departments with core capabilities in supply chain, quality, service, consulting and lab outreach management. Its clinical offerings include patient blood utilization, test utilization and virtual anemia management while its data performance offerings include clinical data exchange, inoperability and order management.
“Our team has grown significantly over the past few years with team members now operating out of 31 states across the country where we can be at our client sites working side by side to understand their challenges and maximize value. In parallel, we have acquired three companies to strengthen or complement our capabilities with Chi Solutions consulting, Halfpenny Technology clinical data exchange and My Blood Health’s anemia management business. We are currently in final stages of a very exciting imaging acquisition which brings market leading capabilities in 3D post processing”, Accumen President and CEO Jeff Osborne said.
“We began our journey with a handful of talented individuals who believed healthcare performance could be improved in a significant way. Our team has grown each year with the addition of new skills, experience, styles and perspectives. This diversity of talent, coming from both inside and outside of healthcare, is what this company was built upon,” he added. “During our journey, we have developed a reputation for delivering on or exceeding our commitments to our clients and we are extremely proud to say that all of our clients remain excellent references.”
Imaging Community Exchange (ICE) magazine recently found out more about Accumen via a Q&A session with Osborne.
Q: What are some advantages that Accumen has over the competition?
Osborne: We are a company that knows how to make our clients the hero. We are a performance guide that knows the trail and more importantly knows how to make change happen at the pace and culture of the client. We don’t tell our clients how they should improve; we execute and deliver the needed results. Additionally, our service offerings have expanded significantly and now include a vast array of services and businesses addressing a large portion of operational, clinical and data needs across the healthcare industry. In the past, our offerings were mainly focused on short-term consulting and multi-year transformation engagements, whereas now they include a wide variety of consulting, technology, benchmarking, managed services, outsourcing operations and joint venture programs.
Healthcare clients can now purchase offerings that are configured to meet them at their point of need. These include solutions for a one-time need, ongoing management of critical performance operations, multiple analytics and benchmarking services, a comprehensive portfolio of technology platforms and large-scale transformation projects. Our combination of people, process and technology has vaulted us into the mix with only a few high-performing healthcare companies.
In imaging specifically, we bring decades of operational and clinical expertise to teams across the country. Hospital and health system imaging departments face considerable pressure from other providers and from the pace at which technology is advancing. Working with our team of operational and clinical experts in this space, our clients can accelerate their capacity, build greater agility in technology adoption, and improve their work volumes to meet these ever-growing demands. Imaging experts such as Dr. James Brink (Radiologist-in-Chief at Mass General) have recently joined our Board to provide insights and experiences, making our team relevant and impactful.
Q: What are some challenges that your company faced last year?
Osborne: We moved pretty quickly from a startup to a growth company and following our company recapitalization with Arsenal Capital Partners, our new owners, we have accelerated our growth trajectory significantly with new capital investments, acquisitions and operating partner expertise.
This business transformation was not achieved by only a few executives at the top of the company or a handful of elite, high-performing individuals but it was the result of the collective grit, sweat and grind of every single Accumen team member. We are enacting our shared vision and answering our call to action, recognizing that this is our moment to create something special that very few people have the opportunity to be part of.
Q: Can you explain Accumen’s core competencies and unique selling points?
Osborne: As an organization, we bring performance excellence expertise to every business relationship and treat our clients as partners. We invest in the opportunities alongside our clients. For example, our Imaging Excellence model can take either a consultative or shared savings approach, depending on the needs of that client. We adjust our offering and business models to meet the needs of our clients as our top priority. We are a performance execution company that separates ourselves from consulting groups that merely add more work for clients with suggestions, strategies and PowerPoint slides. We deliver real results.
Q: What product or service are you most excited about right now?
Osborne: During the past six months, we have expanded our client base from hospitals and health systems to include payers, health plans, commercial labs and physicians. The additional impact and reach we can have has grown exponentially as we take the lessons learned from one area of expertise and apply best practices across this broader healthcare landscape.
We’re excited to look at the entire healthcare industry as an ecosystem and identify the levers that we can positively impact. We see imaging as an area that has tremendous impact on both the patient experience and the diagnostic continuum as more than 80% of all visits include at least one imaging exam. Optimizing operations and creating initiatives that increase efficiencies in the imaging department will help patients receive a higher quality of care overall.
Q: What is on the horizon for Accumen?
Osborne: We’ve built a performance-based company with functional excellence that is primed to scale, support our growth and positively impact different areas of healthcare. Healthcare isn’t just an industry, it’s our families and communities that desperately needs the help of our team that has the skills, resources and passion to have a profound impact on healthcare.
With greater operational efficiency, additional revenue streams, and cost reduction strategies in place, patient care can improve, and our industry can re-invest in itself and continue to be on the leading edge. With that re-investment, we see our work evolving to move organizations from good to great and ever better.
Q: Can you share a success story with our readers?
Osborne: One of our clients, a health system with imaging facilities across three hospitals and 16 off-site locations, wanted to meet its community’s needs better by offering more diagnostic mammogram appointments at a broader range of times. Facing tight budget constraints, as is the case with healthcare organizations nationwide, the health system was not able to hire additional technicians to meet the demand.
That’s where Accumen’s work adds such tremendous value. Armed with data and supported with a deep knowledge of industry benchmarks and best practices, our team of experts found ways to redeploy the existing staff more effectively. As a result, this client was able to increase staff productivity and equipment utilization, adding an average of seven exams per day, increasing appointment availability by 44%, and eliminating a two-week patient backlog.
Q: Is there anything else you want readers to know about Accumen?
Osborne: In the end, our passion grows out of our confidence that the work we do matters. We are inspired to improve operational, clinical and data performance across the healthcare industry for one simple reason – because every dollar saved, every minute spared, every unnecessary procedure avoided, makes room for one more smile, one more sigh of relief, one more moment of comfort. What we do makes life better for providers across healthcare and, ultimately, patients.