Founded in 2002, the partners of MRIequip collectively set out to develop and bring quality medical equipment and accessories to the high-risk area of MRI suites to promote safety. The company has achieved success by partnering with its customers and listening to their specific needs.
“I know there have been multiple times we have helped customers out that would otherwise have ordered from a competitor, but after speaking with our customer service team, they chose to order from MRIequip. They enjoyed the dedication our employees have to the customers. Our customer service is what has made us stand out above the rest, time and time again! We will do whatever we can to help a customer. Our employees go above and beyond every day,” MRIequip President and CEO Erich Schulz says.
Schulz shared more about the company in a recent Q&A session with ICE magazine.
Q: What are some advantages that your company has over the competition?
Schulz: Prior to starting MRIequip in 2002, the partners owned a medical manufacturing company. A hidden secret most of our customers don’t know is that with our custom upholstery and wood working shop we also manufacture custom upholstered items including cushions; stretcher/gurney pads; flat upholstery; and custom cushions for our furniture line as well as provide adaptive seating for physically challenged individuals.
We offer not only custom manufacturing, but custom-tailored equipment. Our history in manufacturing allowed our team to join forces, sometimes with multiple manufacturers, to feature just one product. With this history and knowledge, we were able to start MRIequip in 2002. Securing deals with manufacturers since the early 1980s has allowed MRIequip to continue to offer MR safe and MR conditional products found for the MRI suite.
Q: What are some challenges that your company faced last year?
Schulz: Our biggest challenge is keeping up with today’s ever-changing technology and creating MR safe and MR conditional products that the facilities we work with are looking for to help in the MR environment. In this industry safety is always first, and hospitals are always looking for new and innovative products to make the MRI experience more efficient for everyone. Everyone has new ideas; our goal is to make them safe for the MR environment.
Working with our engineers, we redesign and recreate new products every year to make partially metallic products non-magnetic and MR safe or MR conditional.
Q: Please explain your company’s core competencies and unique selling points.
Schulz: MRIequip.com was built on the notion that we always fix; always upgrade with new technology and our most unique selling point is attributed to our ability to modify a product and make it more user friendly; increasing safety and comfort. Our customer care staff are the liaisons from the customer to the engineers available to our team.
Q: What product or service that your company offers are you most excited about right now?
Schulz: We’re most excited about our newest stretcher. Our newly redesigned non-ferrous stretcher with wrap around rails will pass non-ferromagnetic detection systems and add safety with a full wrap around rail system. With the help of Children’s Mercy Hospital, this design is the first of its kind to the niche MRI environment. We’ve also recently added an MRI adjustable height stretcher that allows you to raise or lower the stretcher to the height of a hospital bed or MRI table.
Q: What is on the horizon?
Schulz: At MRIequip, our goals are always set high. In addition to working on three more products, that we hope to introduce by the year 2022, we are also working with MRI safety professionals to bring safety to the forefront of conversations. We are also working with Kopp Development to develop products that pass through non-ferromagnetic detection systems.
Q: Have there been any recent changes to your company?
Schulz: The most current change is the redesign of our ecommerce website. We challenged the marketing team to make the most user-friendly platform to the MRI industry. It’s both appealing and full of educational detail to help with decision making.
With the growth of our facility, we are stocking more product than ever before. Having items in stock is crucial to our customers.
Recent changes to our inventory include the addition of our newly redesigned non-ferrous stretcher with wrap around rails that will pass non-ferromagnetic detection systems and adds safety with a full wrap around rail system.
Our new MRI Breast Coil Carts have been tested to be MR conditional to 10.5 Tesla. The carts are designed to be the same height as the MRI table for easy transfer of the breast coil. They provide for immediate access to coils and supplies improving efficiency in the MRI Suite.
We have also introduced the new Exclusive MRI Wireless Patient Monitoring Dual Camera System to the market this year with many benefits proving useful in the MRI room. Its many benefits include monitoring every patient safely, including pediatric patients, sedated patients, MRI pacemaker patients and all patients receiving Gadolinium contrast. The system records and documents high-risk patients during the scan, reduces liability risk and lawsuits, reduces repeated exams and assures claustrophobic patients that they are monitored during the scan. The system features multiple-devices viewing simultaneously, HDMI output, added storage methods and 1080P live viewing with a sleek monitor design, authentic smart camera realization with friendly menu, easy to set up schedule and record at your fingertips.
Q: Is there anything else you want readers to know about your company?
Schulz: I want our current and prospective customers to know that when you pick up the phone and reach our team members, we are here to listen. We are here to fulfill your needs. No suggestions are too modest to share. We can’t change what we don’t know needs change. ICE
For more information, visit mriequip.com.