Richardson Healthcare is a manufacturer of replacement CT tubes, and a leading provider of CT parts and service training. This year at RSNA, Richardson will be showcasing the ALTA750™, the P3 program, and certified equipment solutions.
“Our model is designed to lower maintenance costs for healthcare providers in the service of CT and other advanced imaging modalities,” said Richardson Healthcare Executive Vice President and General Manager Pat Fitzgerald.
Fitzgerald shared more about Richardson Healthcare in an exclusive interview with ICE magazine.
Q Can you share a little bit about your company’s history and how you achieved success?
Fitzgerald: Richardson Healthcare is a division of Richardson Electronics, Ltd. – a leading global provider of engineered solutions. For over 70 years, we have been an industry-leading provider of power grid and microwave tubes. On that foundation, Richardson Electronics launched its Richardson Healthcare division in 2014 and acquired International Medical Equipment and Services (IMES) soon after.
Q What are some advantages that your company has over the competition?
Fitzgerald: Richardson has made an incredibly significant investment in engineering and manufacturing capabilities that set us apart. So far, we’ve introduced the ALTA750, a form-fit-function replacement tube for Toshiba/Canon Aquilion CT platforms, giving service providers an alternative to the OEM. But the tube represents only one of several ways we support our customers. Our replacement parts are tested with proprietary QA3 protocols, created from our team’s unique, deep expertise in Toshiba/Canon and Philips CT. This QA3 certification has really resonated with our customers as the most reliable replacement parts available in our market. That same technical talent has created our service training program, as well. Engineers come to our facility for two weeks and get to learn from OEM-veteran instructors and get hands-on experience in our CT bays. From there, they know they can call on us for 24/7 support, whether it’s a troubleshooting an issue in the field or a part they need on site.
Q Can you explain your company’s core competencies and unique selling points?
Fitzgerald: Richardson manufactures high-end replacement CT tubes. Together with the legacy of IMES as a reliable parts and training leader for Toshiba/Canon CT, service providers can maintain these systems at a fraction of the OEM cost.
Q What product are you most excited about right now?
Fitzgerald: The ALTA750 is our new CT tube launched in June. It is a direct replacement tube for the Toshiba CXB-750D tube, which is used in many of the most popular Toshiba/Canon Aquilion CT systems.
Q What is on the horizon for your company?
Fitzgerald: Richardson Healthcare has recently expanded our footprint to supply CT tubes, replacement parts and training for service organizations in Europe. The European imaging service market is rapidly growing, and we know our support model can contribute to its development. This local source has been great news for regional providers in Europe and the surrounding areas. Other geographic expansions are planned, along with new products to complement the ALTA750 replacement CT tube.
Q Can you share a time that Richardson Healthcare “saved the day” for a customer?
Fitzgerald: We have many IDNs and ISOs who rely on our 24/7 technical support and parts hotline. Although we are indeed a parts provider, we’re most proud of the times when our technical support team has helped an engineer with troubleshooting – or asked follow-up questions to a simple parts request – and has actually helped get the CT system back up and running without any parts needed; a no-cost resolution. That’s when you know you are providing true value. It’s a win for patient-flow, and it makes the field engineer look like a hero.
Q Can you describe the company’s facility?
Fitzgerald: Richardson Electronics has a 265,000-square-foot facility in LaFox, Illinois, which houses our healthcare tube manufacturing center. Richardson’s IMES division is located in Ft. Mill, South Carolina, and is the leading supplier of hands-on service training and QA3 replacement parts for Toshiba/Canon CT systems. Our European facility in Amsterdam is based on the IMES model with testing and training CT bays, ready-to-ship replacement parts and 24/7 customer support.
Q What is most important to you about the way you do business?
Fitzgerald: Richardson Healthcare is making alternative service a better choice for healthcare providers. We believe that our high-quality CT tubes, replacement parts, service training and technical support can help strengthen your team and lower your service costs. We’ve backed up that belief with investments in manufacturing, training resources and a global presence.
Q What else do you want ICE readers to know about your company?
Fitzgerald: The best way to gain full access to the power of our investments – as well our expert support, unmatched quality and expanding product lines – is through the P3: Preferred Parts Partnership. We offer guaranteed parts and tube coverage at a fixed cost, helping manage risk for your service organization. RSNA gives us a great opportunity to discuss this program in detail. Be sure to stop by Booth 7330 at RSNA to learn more about the ALTA750 and P3! ICE
For more information about Richardson Healthcare, visit rellhealthcare.com.