Sponsored by Banner Health
At Banner Imaging, we’ve developed a list of Wildly Important Goals, otherwise known as WIGs. One of them is “We’ll attain top decile in team member engagement because we must engage and inspire.”
To attain top decile in team member engagement, recognition and appreciation are key. Recognition is one of the top drivers of employee engagement, and lack of it is high on the list of reasons people leave their jobs.
In Banner’s VOICE survey, we have employees rate the following:
- I know my contributions are valued at Banner Health. Imaging score was 68%; 1% above the Banner system.
- My leader recognizes the outstanding performance and accomplishments of our team. Imaging score was 85%; 2% above the Banner system.
These results show that we do an excellent job with leader appreciation and recognition and we still have some room for improvement.
Do you appreciate and recognize your colleagues as much as you could or should?
Before you can answer, we need to distinguish between the two concepts, as they are not the same. Recognition is about giving positive feedback based on results or performance. It can show in various formal and informal ways: awards, bonuses, promotions, raises, written or verbal “thank you,” all of which we find pleasing and perhaps motivating. H Jackson Browne Jr. says, “Don’t forget, a person’s greatest emotional need is to feel appreciated.”
Appreciation is about acknowledging a person’s inherent value, their worth as a human being and a colleague. So, in simple terms, recognition is about what people do, and appreciation is about who they are. It builds trust and connection. It creates more loyalty and improves team culture. How do you feel when you are recognized and appreciated?
As mentioned above, there are many ways we can show our gratitude to others, and at Banner, we have a program to help with that’s called MVP. You can recognize and celebrate your team members using MVP ecards; send them to one another for great work, safety, leadership, innovation, teamwork, encouragement, holidays, birthdays, anniversaries and more. Leaders can take this a step further with the MVP+ program, where they can recognize the outstanding efforts of our team members by awarding points that can be exchanged for gift cards or tangible gifts.
Many times we might feel someone on our team deserves our appreciation or some kind of special recognition; think about what you do personally to acknowledge that. Here’s an example of heartfelt appreciation I received last year when I helped a former colleague of mine with a presentation for a job interview. It felt so good.
“Irene, thank you so much for jumping in and helping me with my presentation yesterday; I know it took more time than we thought. I really appreciate your efforts to make sure it was perfect. I couldn’t have done it without you!”
Here’s to making someone feel valued today in your special way!
– Irene Mathieu is a human resources consultant in BMG and Ambulatory Services for Banner Health.