Developing Your In-House Service Capabilities: Executing a Multi-Year Plan

Dustin Telford, CRES, CHTM, CBET, CLES, Clinical Engineering Manager, Children’s Hospital & Medical Center Omaha

Developing and maintaining a capable workforce is only one area that in-house programs, and those hoping to bring some services in-house, are challenged to manage to build a successful service program. During this presentation, the presenter will discuss how to develop a plan that incorporates contract negotiations, customer relationship management and the quality to manage either a fully in-house program or a hybrid solution with business partners. Content includes worksheets and project planning resources.