As a leader in noninvasive cardiovascular imaging, I have recognized the subjectivity that is intrinsic to our field and health care in general. To mitigate these challenges that chronically exist, standardization is key. As part of a service line, my reach is limited, yet expansive. Each week, I send out modality specific tips and tricks of the week titled “The (modality) Do and Don’t of the Week” to all my staff. I believe it is important to not only teach what is the correct way to do things, but also highlight improper techniques on a certain area, which is considered the Don’t. These Do’s and Don’ts cover topics such as best practice techniques, workflow, compliance and regulatory concerns, quality and patient safety.
I have received satisfactory feedback on these weekly emails as they aim to teach and remind our technologists of the system culture that employees and patients expect to encounter. A large database of Do’s and Don’ts has been created, which will eventually get cycled through to further remind everyone of past topics, while adding new concepts to keep the emails fresh and thought-provoking.
At the end of the day, I am doing this for our staff and patients. An empowered and engaged imaging technologist pays dividends in the form of quality patient care, which is priceless.
Eric Kallstrom, MBA, ACS, RDCS, FACVP, FASE, is a manager of noninvasive cardiology within Baylor Scott&White Health. He promotes quality, education, standardization and patient safety as a leader of several imaging modalities. With a background in echocardiography, Kallstrom has held roles as sonographer, technical director, manager and educator.