Jessica Chambers, MHA, RT(R)(CT), Regional Service Line Director of Imaging, SSM Health St. Joseph Hospital
Utilizing Lean Sigma principles, we gathered data to identify our opportunities for improvement given we were short-staffed and not meeting our volume or net operating income. By engaging staff and empowering them to implement their ideas, we were able to grow volume by 7.1% improving access for our patients and improving NOI – all while still working under our FTE budget because of staffing vacancies. Leadership was able to narrow the focus to the barriers our teams were experiencing allowing them the ability to provide care improving their overall satisfaction. This presentation will serve as a case study of what we implemented to achieve these results. It also is intended to assist other leaders with ideas on how to engage teams to overcome the challenges in day-to-day operations. While we are highlighting volume growth, the strategies we used could be used with any goal that needs improvement.
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