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Panel Discussion: A Look Back at 2020 and the Lessons Learned

This general session will provide viewpoints from a variety of esteemed representatives of the imaging profession on lessons learned from 2020 – how they overcame the challenges faced and also highlighting the successes achieved.

Topics to be discussed include:

  • Flexing hours to ensure financial stability and ensuring employees understand the whys
  • Project delay impacts to the provision of care
  • Changes in hiring due to COVID and impact on employee morale/motivation/burnout
  • Leading amidst chaos and maintaining your own sanity
  • Challenges with hiring agency staff in a high-risk COVID area
  • New players emerging in healthcare
  • Importance of transparency and access
  • Imaging driving overall healthcare outcomes
  • Unique financing options of imaging capital
  • Exceeding at service delivery in a pandemic environment

Panelists include:

  • Dr. Nicole Walton-Trujillo, R.T. (R)(CT)
  • Nicole Dhanraj, Systems Director, Northern Arizona Healthcare
  • Jason Theadore, CRA, CEO, Banner Imaging Services
  • Jason Scott, FAHRA, CRA, CPXP, Chief Patient Experience Officer, Witham Health Services
  • John Beall, Administrative Officer, Madigan Army Medical Center

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