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[Sponsored] Company Showcase: Injector Support and Service

Company Showcase: Injector Support and Service

With the trend of hospitals and health care facilities prioritizing the use of cost-saving service companies, Injector Support and Service (ISS) has found a home in the third-party injector space. Since the inception of ISS in 2011, it has experienced exceptional growth. Expanding from a bedroom in an apartment to a custom built 10,000-square-foot warehouse in Winter Garden, Florida, ISS has more capabilities now than ever. The warehouse serves as the central office for stocked parts and loaners, a depot center for service, a classroom training facility, and most importantly, quality people. ISS hires best-in-class employees which results in providing unmatched injector service, technical support, parts and training. Hiring quality people has been crucial to the growth and success of ISS because culture plays a key role in first-class service delivery in an industry that is essential for saving lives. If there is one word to highlight throughout the life span of ISS, it is growth.

After eight-plus years of growing exponentially and building long-lasting customer relationships, in December of 2019, ISS was acquired by 626. 626 and ISS have many things in common including culture and growth. These two companies have been able to complement each other well and expand their capabilities across the board. Together, 626 and ISS can provide the most seamless service delivery to all manufacturers and modalities in the imaging equipment and injector world. ISS offers a wide variety of third-party support solutions, including on-site PM and corrective maintenance, depot PM and corrective maintenance, parts identification and sales, loaner and rental units, technical support and training. All of these services are offered at competitive pricing for all their modalities! If you need any of these services on your Bayer/Medrad, Guerbet/Covidien/Mallinckrodt/Liebel-Flarsheim, or ACIST/Bracco/E-Z-EM equipment, ISS wants to be your first – and only phone call!

ISS can customize a course of action to provide you with a unique equipment support and service solution. The team has successfully implemented simple break-fix or full-service contract solutions, as well as more complicated shared risk and parts pooling solutions.

On-site Service

ISS has professionally trained technicians available to service injectors in all 50 states. These technicians are equipped with the necessary tools and parts to conduct the requisite annual preventative maintenance as well as complete many corrective maintenance repairs on a first visit basis. Regional technicians are strategically located across the U.S. and are devoted to performing service fast, efficiently and effectively. Since ISS was acquired by 626 in 2019, field service technicians from the 626 family have been cross trained to service injectors as well, thus further expanding the team’s technical reach and strategic technician placement. Wherever you may need ISS, they will be there!

Loaners & Depot Service

Along with ready-to-commute technicians for on-site service, ISS has engineers in the warehouse ready to complete depot service. If an injector needs repair or requires an exceptional amount of attention, you can ship your injector to the ISS warehouse and ISS will simultaneously ship a loaner injector for next day delivery. The goal is to limit as much downtime as possible and allow patients to receive the essential medical care necessary – not to mention save you time and money compared to an OEM service call. ISS has over 100 next day, on-site loaner injectors readily available for multiple models, modalities, and manufacturers.

Technical Support

ISS provides 24/7/365 free technical support. Free technical support offers you a way to experience significant decreased downtime because ISS expert technicians can often identify and solve a problem just by the error message, or description being provided. Free technical support is the way to go!

Parts Sales & Parts Identification

In June 2020, ISS became ISO 13485:2016 certified; through dedication to high-quality standards ISS boasts a 99.4% parts reliability rate. They have over 50,000 parts and tools stocked in inventory that are available to ship overnight for next day arrival and installation. Additionally, annual PM parts kits have been customized for several injector models to include specific high failure parts. If you are performing a PM or your equipment needs repair, all it takes is a simple phone call or email to help identify which parts to order.

Training

ISS offers an independent training alternative to the OEM. Level 1 and Level 2 training is available for Stellant, Solaris, Provis and Mark 7 Arterion injectors. These classes are taught by a technician with several years of experience and expertise in injector operations. The classes can be customized to fit your level of knowledge and include hands-on instruction. Private or group classes are available to book in the ISS training facility located in Winter Garden, Florida. You will go home with training manuals and a thorough understanding of basic PM service as well as in-depth troubleshooting proficiency.

ISS is fully committed to providing clients and partners with the proper tools, services and support necessary to truly deliver better patient care. This customer driven policy provokes the incentive for continuous quality improvement of services. With the top engineers and best processes, they offer fast, simple solutions that result in the industry’s exceptional performance. Give the ISS contrast injector specialists a call today and find out how they can save you money and provide you with the most comprehensive, efficient service and support possible!

To learn more, visit weareiss.com.

Company Showcase: Injector Support and Service

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