Browsing: Emotional Intelligence

Lots of people strive for positions of management or leadership. Some people are naturally inclined to do well in those roles, others must learn the skills. When someone exercises good management or leadership, chances are the workplace hums along pretty well. However, when someone in one of those positions lacks those skills, let’s just say things usually don’t go so well.

The cultural landscape around us is becoming increasingly impersonal and disjointed. We’re seeing an expanded use of automated and impersonal service methods, such as unmanned fast-food locations and self-service grocery checkouts. Many online services provide zero options for talking with a real person, and technologies such as text and email may be efficient, but they remove the human touch.

All too often, when people tell me about their workplace troubles, frequently those problems are exacerbated by someone referred to as “difficult.” You’re probably thinking, “But you don’t know my coworker!” Yes, people are complex creatures, and you are correct. I don’t know your coworker. But I do know ways to adapt so that interactions are less “difficult.”