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As diagnostic imaging systems continue advancing in sophistication, connectivity, and performance expectations, the technical demands placed on imaging service professionals grow accordingly. Today’s service responsibilities require an understanding of system design, operating behavior, diagnostics, performance verification, and safety – not simply procedural familiarity. Training quality directly influences the ability to sustain up-time, manage life cycle performance, and support patient care.

Administrators and imaging managers are familiar with the ever-present need to assess and improve the quality of care provided to patients. Diagnostic imaging is particularly prone to human factors that can lead to variations from image acquisition to reporting. When armed with Quality Improvement (QI) data, managers are empowered to actively seek out and implement changes that can lead to continuous improvement. The ability to identify specific areas for improvement, understand the impact of current processes and make data-driven decisions ultimately results in better patient outcomes.

Do you feel like you are struggling to get your team on board with quality and safety initiatives? Like you are the goalie, and the defensive players have food poisoning? Like the balls are whizzing by you, or worse yet, smacking you in the face? Being on a team of one or of many individuals who are disconnected can be exhausting, but with the correct key players and communication strategies, you can lighten the load.