By Kimlyn N. Queen-Weis
I like to utilize the A3 Format and Process Improvement Methodologies in collaboration with humble inquiry and coaching to empower my associates to become problem solvers at the front lines. I am a firm believer that our front line team members know what the day-to-day challenges and opportunities are and how to solve problems and create new standard workflows that lead to sustainable process improvements. Empowering our teams to own problem solving and process improvement, in their day-to-day work, helps create greater efficiencies, improves associate engagement, increases trust, creates ownership in the outcomes and a deeper sense of pride in the overall performance of the team and department.
Kimlyn N. Queen-Weis, MBA, CRA, FAHRA, Director Operations, Patient Logistics Services (Transfer Center), Director Operations, Virtual Health/Telehealth Services
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